Write to us and we will reply. Here are also the most common questions.
The reply reaches the email address you give on the form, so there is no need to write to us from your mail client.
We do not publish any email address here, so as not to feed the spam harvesters.
With this information we will be able to reproduce it much sooner:
Remember that we have no access to the data on your device: without that information we cannot see what happened.
At least one hour elapses between two requests for the same product. The app does not make bursts of requests and does not query products you have not saved. If a shop requires the listing to be read with the phone's browser, that product starts with an interval of six hours: that reading is more costly for your battery and for the shop.
The price is extracted from the structured data that the page itself publishes (schema.org JSON-LD, microdata or Open Graph). If a shop does not publish that information, or publishes it in a format the app does not recognise, the price cannot be read. It is not a fault of your device. Write to us with the exact address of the product and we will look into it.
It depends on what the shop replied. If it responds 429 (“you are going too fast”), the app disables tracking of that product and alerts you immediately, without retrying by any other route. If it responds 403, it makes a single second attempt loading the listing in the phone's browser, because a 403 usually comes from the shop's CDN rather than the shop itself; if that fails too, then it is disabled and you are alerted. There is never a third attempt. You can re-enable it, but it is likely to happen again.
The alerts are local notifications generated by your own phone; they do not travel through any server. If they do not arrive, check that the app has been granted notification permission and that the system is not restricting it for battery saving (on Android this is usually under Settings › Apps › Lisvaro › Battery).
Yes. Image display is switched off by default and you can turn it on in the app's Settings. With the option enabled, your device requests the image from the shop's server each time it shows it.
No. Lisvaro has no user account and no server where your data lives: everything is stored on the device. That means there is no synchronisation, and also that if you uninstall the app or clear its data, the information disappears permanently and cannot be recovered.
That question is not answered here: you have the full information, along with how to exclude your domain, on the acform.es/bot page.